HORRIBLE SERVICE FROM TELKOM

I accidently paid twice on the online portal. As the first payment went off my account but an error occurred on the portal - I made a second payment

Normally a reversal would be made for the exact amount made to the same merchant - however did this not happen

I have called Telkom three times since the error was made requesting a refund 48 hours have lapsed and the first payment reflects, however the one made in error ****erally a minute later) is not reflecting as of this morning

The last agent informed me that a credit refund can only be made after 30.08.2024.

I demand my refund back as I have paid my due amount to Telkom