Horrible service from Telkom and useless agent

Good Day Ref number ********** 5 and Ref number ********** 5

I am ANGRY and FRUSTRATED at the service that I'm currently receiving from Telkom.

Ever since I moved into my new home on 28 February 2018 I have had endless problem with Telkom. Attached are proof of the issues I had and it is ongoing (read attachments first to understand the issues).

Ref ********** 5

The number I requested for was ********** 850 and this was done at the Chatsworth branch on 19 February 2018. I was told by Verona from the Chatsworth store that it is free of charge when moving and thats including the number. From the time my service was active my number was changed 3 time, thats including the number I requested. According to chatsworth branch the first mistake was there fault and the second wrong number was the call centre. The only time I got the correct number ********** 850 was because I complained to your department.

Around May the number ********** 850 was active, I was forwading and receiving calls. In July 2018 I received my first bill via post( this was my first and only/last statement I received from telkom since I moved in to my new home), the number displayed on the bill was ********** 626. I called on 27 July 2018 to correct this issue, change my personal details and enquire as to when telkom will refund me for all those days my service was inactive. I was surprised when the agent told me that ********** 850 was not active and could not pick up any information. I told the agent that I've been receiving and making calls from May 2018 with the same number. I explained to the agent the problem i experience to get this number, he/she told me that maybe they need to still update there system however he/she said they will log a fault and escalate this problem which include the refund issue. The agent then told me someone will contact me soon and we ended the call. Up untill this day no one as contacted me and it is near the end of September and the issue is not resovled.

Ref ********** 5

0n the 9 of September 2018 I decided to check my bill on telkom app, I noticed the correct number was showing however when I looked at the bill it showed I owed R2470 which is totally wrong.

I called the billing department on 10210 on the 10 September 2018 to enquire. I spoke to zandile qasham and explained my story again. Zandile had told me they charged me for the change of number, she had spoken to the supervisor and then she told me they can see there is issue and she logged another fault and said me her supervisor will sort these issues out. I even sent her the same attachment to her email as proof that the billing is wrong and it's not my fault. She told me she will escalate the issues which will take 7 day for them to sort out and they will contact me. From the 10 September till 20 September which is more than 7 day and still the bill is the same and no one as contacted me.

20 September 2018 I contacted the billing department again for a follow up. Spoke to noluvuyo, she tells me the same thing. She will escalate the problem.

I have been with telkom for more than ten year and have always paid before or on time and this is how they treat a paying customer. This is bull****. I am a busy person, I don't have the time to sit on the phone every week for more than a hour and for the telkom agents to tell me they are escalating it when nothing is being done.

Please assist and investigate with this matter as I need to end this issues once and for all. I cannot pay unless I know the correct amount before the 30 September 2018 and I will not pay interest if I am late in payment as well because telkom as been notified of this issue/problem from March. It's 27 September 2018, contacted them again and same story. Just pathetic.

Should you require more proof please contact Verona from the Chatsworth branch

Please Note: I pay all my account on time and I have never been on the credit bureau. Should telkom not rectify this issue or cut my service and if I am put on credit bureau for slow,bad or any default payment whether it's now or in future for this issue, I will take LEGAL ACTION