Horrible Service from Telkom agents

i am trying to get a new Contract with Telkom, and this is the level of service i am getting from the agent. simply because i want to include insurance and get a nicer color Online application - ***pa Credit Vetting Documents 07:18 (4 hours ago) to me

Good morning,

Unfortunately, I cannot change anything on the application including the colour. And I do not know if it is insured or not. Kindly contact 081180 or 10213 for customer care and they will be able to advice you better. Please send your documentation before lunch today, so I can do an assessment of your application, otherwise the system will decline your application as documents would have not been received.

Regards, Nolwazi