Horrible service from Telkom

<p>I ordered the uncapped internet package with 4mbps line speed at R599 on the 14th of March, after seeing it on tv a few times. The technician came out to my place on the 20th of March and he said that a new line had to be installed as he could not find a pair that is working and that the pair that he did find was crackling so that's not good enough to use and that a new cable had to be installed for this. This was on the 20th of March, just more than a month later and I still do not have my line sorted and my installation done and today is the 28th of April. What's worse is that Telkom never gives the client a courtesy call or sms to keep them updated as to any progress that may have been made with regards to such problems, yet I as the client had to keep calling them once or twice every week ever since the 20th of March. Last week when I called in, I was told that the cable problem had been fixed and a technician can be booked to come out to me. So this being some good news, I agreed. The consultant at the call centre told me that the earliest date that she can get for a booking is the 26th of April (Wednesday) to which I said ok no problem but the technician has to call me first. It came to Wednesday afternoon at around 3 and the technician didn't pitch up at my place as yet so I called the call centre once again (using my own airtime) and the consultant had to call the technician to find out why he's delayed, to which he says that he's been busy on other jobs and won't make it on that day and will definitely come out to me the next day. Although the next day was a public holiday, I said to myself that I'll give Telkom the benefit of the doubt. But still, no call, no sms, and the technician didn't pitch up. So this morning the 28th of April I called the call centre again around 9am and the consultant had to call the technician and he says to her that he's just busy with another job and then will attend to mine. It's now 13:45 and still no sign of any Telkom technician. And each day I spend away from work costs me money out of my own pocket. I was told that the call centre staff are not allowed to give out the technician's number's to clients. I also find it strange how this technician can attend to other areas before sorting my line out, considering the fact that I've been waiting for more than a month for my line and furthermore, he cancelled on Wednesday, and yesterday he didn't show and it doesn't look like he will come through today either. Absolutely pathetic customer service from Telkom, I would honestly never recommend Telkom to anybody and would advise people to go with other Service Providers because they do not care about the people</p>