Horrible service from TELKOM

What terrible service. I've recently moved into a house in a gated community, telkom being the only service provider for Fibre, called them to get the line activated, as the previous tenant already had a working line, theres a Fibre box and router in the house. Should be a straight forward activation, however, almost 1 month later, still no help. No communication, nothing. I emailed to query it, apparently this is the only way you can get answers, and I got a reply saying "your order has been escalated " that's it. A technician apparently came to the estate, and put in his report that the house needs a Fibre box, which i already have, and even if it requires a new Fibre box, can that take 1 month to supply??? No assistance via email, no assistance when I call..... its as if nobody can help or give a clear answer. So frustrating.