horrible service from Telkom

Item: Telkom
Rating: 1

Good day, I'm Onalenna Ntsoko, I'm really unhappy with the horrible service I've been recovering from telkom Firstly I took the contract in early December and I was not debited, instead I was debited double (prorata) for December and January and that was not explained to me. Unfortunately on the 15 January I did not have enough money for the debit order so it bounced.. I then made a manual payment 4 days later Weeks after that I kept calling to ask if the payment was received, I sent POP and even logged in a case(twice) , during that time my phone was blocked and my 2nd debit order was not processed as the 1st payment was not cleared My case ********** 1 and ********** 7 only resolved on 27 February. That was over a month later Then in March I was not debited again, making my account overdue by 2 months. I called the call center three times asking why I haven't been debited and logged another case ********** 9. I made a manual payment as I did not want my account to be way overdue as I was not going to be able to afford 3 months of back pay Unfortunately the device in question was ****** from me on 18 March and I reported the incident the Tuesday of it, i sent my claim through insurance and I keep being told that I will receive feedback within 48 hours It's been 3 weeks now, and every week when I call I'm told a different story every time. I'm extremely frustrated and annoyed by the service I've been receiving and I have no recourse because every time I call I get assisted by a different consultant and I'm unable to speak to a manger or supervisor. I also am unable to cancel the contract as I will be charged if I do so Please could I be assisted in this issue as soon as possible

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