Horrible service from TELKOM

Horrible Service. So according to Telkom we had to get an upgrade for a Wireless device (December 2019) we waited and called to no avail and at the same time, our landline hasn't been working meaning we are using actual airtime to call. Fast forward to January 2020, the device is finally delivered but not working. We are then told that activation will take 24 - 48 hours... A week later still not working. We make our way to the Telkom shop only to be told that the paperwork was not received from the Courier company as a result services haven't been activated (after being told it takes a few hours) so, we do the activation in store and voila it works .... Then 5 days later it's not working again. We make the phone call and we are told our account has been suspended and for what, no reason. The account is up to date but for some strange reason our account is suspended. We are unable to log the call with anyone, but were given a ref nr and asked to call if fault is not resolved. Been holding for the last 30 mins and still no response or help has been received.

Why suspend if all is up to date ? Landline still not working and it's been over a month... What more are we supposed to do? Are you going to refund us the cash we paid as we haven't received the services that we paid for.???

Ref nr ***

Can you URGENTLY resolve the issue