Horrible service from Telkom.

I ordered Samsung Galaxy Note 9 on line and with a router for R978 per month, recently I received an invoice of R1840 with charges that were never explained to me when I ordered the phone. The router I was supposed to get 11 GB per month but I'm only getting 500mb per month. I ordered the phone at end of August and started using it on the 31st of August.

Everytime I go to telkom store no one is willing to assist me they just tell me to call the billing department that's it.

They deducted money from my account R800 to see if my account is active and they still haven't refunded me now they charging me R1840 extra.

I tried calling telkom but no luck this is the worst network provider and customer service! I regret changing from Vodacom.