Horrible service from Telkom

I have been waiting for Telkom to come sort out my Fibre line for the past 3 months, when they finally decided to fix it I was told to come pick up my Wi-Fi extended and tv box, so I get to Telkom woodland on Thursday 23 aug 2018 they said they needed my ID which I didn’t have, then I came back Friday 24 August they said they have everything I but the system is down, now I came back Saturday 25 August now I was told I can’t get the extended I can only get the tv box by koketso and Bridget at the woodland store in pretoria. I am totally unhappy that I had to waste my time and fuel to be given stories everytime this is totally not acceptable service. I will have to cancel my contract as I am feed up. Yet they also increased my premium last month for no reason.