Horrible Service from Telkom

REF. ********** 29A REF. ********** 31A

Offers were made, solutions promised and still nothing. I'm being billed for something i do not have.

App**** for a Telkom change of ownership and UNLIMITED home 4Mbps in May 2018. Submitted all the necessary documents as required. After following up on my order I found out that the application did not go through. An email was sent to me on 11 June 2018 confirming: Everything is in order, order was submitted, and the error was removed, can just wait for tech to come and install the ADSL line. So, it begins: No one can tell me where the problem is, all they do is send me from department to department. Below amount of times I phoned and all the Telkom staff I emailed. Responds from Telkom staff. - We are currently offline. - 8 - We can't help you, please phone the sales department. - 6 - We can't assist you, please phone the accounts department. 7 - We can't help you, please must phone the technical department. - 4 - Emailed ********** ********** ********** The last person I spoke to and submitted the documents to is Siphumelele Princess Mthethwa.

I received a TIN ********** - not sure for what.???????

Please some-one at Telkom phone, email or text me. Team please pass this message to the correct person, someone who will be able to really help. Rec