horrible service from telkom

I am still waiting for telkom to come out to my premises to install my line. A technician arrives and says that the pole is outside the premises and cannot reach the house so they will install another pole closer to the house.this was escalated and a new ref number was given.its been 3 weeks and nothing has happened.this is horrible service and its sad that they are unable to deliver.i need telkom to come out and install that pole todayor i will go directly to neotel for my line.i am based in linbro park sandton and the ref numbers are *** and ***<br> <br> Please could someone contact me via telephone or my cell by the end of today