Horrible service for a new contract

<p>I app**** online for a 3rd time last Wednesday(10 January)! An agent phoned me that same day to confirm everything! I was notified that I was successful for the application of the huawei p9lite and the lady confirmed all my details! She advised me that my account would be debited in 48 hours so I waited patiently! Yesterday morning(16 January) I phoned the cal centre as my account was not debited as yet! After holding for 55 mins a lady answered and I asked what the reason was why my account has not been debited she informed me that my application was declined due to Telkom not being able to reach my hr dept to confirm employment (this is not true as my hr dept was at work!) I asked what I can do to have this fixed? The lady then informed me there's nothing she can do I must go to my nearest Telkom store! I refuse to do so as I don't have time for that I asked if I could speak to her manager she transferred me and I held the for a further 23 mins! The manager, Thando advised me that she would try to contact my employer again and resubmit my application which in turn means the whole process is started once again and I have to wait a further 5-7 days! Wat upsets me most is if I didn't phone to ask i still wouldn't know! What type of service delivery is this??? And now I am still in the dark with no feedback whatsoever. This is unacceptable!!!! Complained on the facebook site in November already and was told someone would get back to me. That's more than 2 months ago and I am still waiting! Please contact me today still with some sort of feedback ! This is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>