Horrible service!!

My Telkom Mobile contract expired on the 4th of June 2020. I send a cancelation email on the 30th of April. In order to ensure that my contract was canceled, I phoned Telkom on the 14th of May, was put through from one department to the next for 31 minutes. Eventually gave up. Phoned them again today, only to find out that contract was not canceled and that I have to reapply for cancelation with the constant and she didn't even finish the conversation, was still talking to her when she cut me off by terminating the call. The service is absolutely shocking. My advice: DO NOT even consider them as a service provider! AVOID THEM AS FAR AS POSSIBLE.