Horrible Service

I have been with Telkom mobile for a couple of months and I regret taking their month to month offer. They have being playing in my account for extra charges that am not aware of and have not signed up for. They charged me R250 for Internet bundle that I didn't sign up for then they credited the amount making it look like they did me a favour. They further charged me R202 for debit charges that I did n't sign up for then again credited the amount when I questioned it. I started questioning their service fees in the month of July then they blocked my account because they claim it's in arrears. They are now charging me for a full month subscription of August although they blocked the service before 1 August 2021. How does any Provider charge a customer for a monthly service they blocked and I did n't use their service for the whole month? This is affecting my credit score that I am battling to clear, they are making my credit worse. On top of it all, they don't want to give me their Complaints Department contacts or email address. What happened to Treating customers fairly, it's like once one signs a contract we are signing off our life's and rights away. Provider can do as they please and refer to Signed contracts but when you request for proof that you signed for what they claim then they cannot provide the proof but they still do not correct their errors. My account in July was up to date when they blocked it. I want to cancel the service and cannot do it while there's outstanding fees that they are creating every month. If I don't pay the August miracle fee, are they going to continue to charge me every month for a service the blocked when my account was up t o date? I thought services are blocked to protect both customers and provider to not incur more depts. They are intentionally ruining my credit score and charging me unnecessarily Who protects Consumer against abusive Providers that take advantage and unreasonable, this is Financial abuse, Is there anyone who can help, I am pretty sure am not the only one Covid 19 has hit us a consumers hard and we are battling to pay our accounts but for Providers to take advantage of us in this terrible times, it's disgusting. why are they compensating themselves by unfairly charging us When I went to their Head Office in Centurion, I was told by Security that no one is at the offices because they have been on Level 5 since and they are working from home. I spoke to a lady via cell phone not landline (her line) who hasn't assisted and literally disappeared when I sent my enquiry as per her advise Literally there's no platform to complain about Telkom, even their website does not have Complaints contact details.