Horrible service

I had such a good relationship with Telkom until the 1st of December, they discontinued my internet services without my approval or knowledge. I went to the store Mall Of Africa to get assistance on this, was advised to get a sim swap which i was in the processing of getting when their system decided to hang and they couldn't proceed. I was told to wait it out, which i did still that didnt work. I then requested that they give me unlimited sim card again that was an issue, i requested that this application be cancelled too. I could not get data even with recharging by buying data at their store but come month end, they will want their money. Utterly disappointed Telkom. I constantly have to call and check the store, no one is updating me