Horrible Service Ever

I have a contract with Telkom, took a phone 4 years back, p8lite and upgraded to p10 lite 2 years ago, i was even considering to upgrade and take a router but now im gatvol with their service, i lost my phone in October and when i contacted telkom they said i must contact the insurance. I contacted the insurance and was told that my upgraded phone is not insured and only the first phone is insured. I am so mad because when they called me to upgrade, they advised that insurance would be included with the upgrade but did not happen, i have been paying insurance for the old phone and it got lost long time ago but i did not think to report it as i thought insurance is now on the upgraded phone. When i try to call, the phone is not going through, every time when i chat to an agent online, i get disconnected after 2 minutes. the last encounter i had was with Nokuthula, she told me to wait 2-3 minutes while she get the information but then boom we got disconnected again, and they have my details, when i get disconnected, no one bothers to call me back or email me back. I am never ever getting a contract with Telkom, all i want is my phone now. or they must pay me for the first phone as i have been paying insurance for it. I want us to go go our separate ways

Valencia