Horrible service !!

Such terrible service especially when my dad has made effort to call the call center AND visit TWO stores, he paid money into his account, apparently to reinstate his account (he has no knowledge of it being in arrears) theonly sms notification he got was on Thursday telling him his service has been suspended and that he needs to call the call center, no prior notice. He is a pensioner and not experiencing the best of health right now however the staff was not at all helpful, all they said was that hys line will be working by Tuesday..🅣︎🅤︎🅔︎🅢︎🅓︎🅐︎🅨︎!!! Having his line active is literally a matter of life and death.