Horrible service

Pathetic, upgrade contract online, accepted but no stock, went to two different branches is joburg, no stock, went to the same branch in Bloem twice and was also out of stock. Was told to upgrade through the apple store and was given incorrect information regarding documents needed by the apple store so i had to visit that store twice as well.. the second time i went everything was in order and the consultant had gotten the phone scanned it in and as i was about to pay telkom went offline and i was unable o complete my upgrade, now we have to wait while telkom decides whether or not to fix the problem over the weekend and i sit without a phone, pathetic service and no one i get into contact with wants to help me at all. Worst customer service i have ever experienced