Horrible service

I am really annoyed with Telkom, to the core!!! I payed for my fibre on the 21st of April and received confirmation of payment, still for them to go and debit my damn account on the 29th of April!!!! I want my money back! How the heck can you expect me to pay for a service twice that stays off half the time because of ****** loadshedding! Credit the money back into my account please this is a major inconvenience, here is my contact for you to call me and sort out your mess! ***