1 reviews | Active since Jul 2016

16 Jul 2017, 22:22

Horrible, service... doesn't fix problems or faults.

<p>I've joined telkom about 16 months ago,for a 24 months adsl Wi-Fi contract. And since the first month until today,I have had problems with them.Firstly it was the line's connection dropping every single minute and then recovering,resulting in slow or no internet access .Then you have to report a fault,and yes they fix it for the time being,and then in about a week the same problems. This went on for almost 6 months ,you would think that they would treat a new customer beter right. Now I'm at month 16 of my adsl contract with telkom,and I am literally praying for the time to pass just so that I can cancel it .The connection dropping problems where fixed,but now I have problems with my line speed.It should be 10 mbps but I almost always receive only up to 6 mbps,and every second week the speed drops to 1 - 2 mbps.And then I need to create a fault again,wait forever for assistance,to get my speed back to normal 6 mbps ,and what is suppose to be 10 mbps.And up until now the same problem persists,speed drops then I have to create a fault again etc.So if I can give advice to anybody out there considering to get internet access using a telkom adsl telephone,think twice because you are going to have a lot of problems. </p>

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