Horrible service delivery - Maybe it's time to close your doors, Telkom!

I got a mobile data package which includes a data simcard with an LTE router from Telkom at the beginning of June 2020. While I was busy with the sales lady on the line finalising the deal, I specifically asked for a certain brand of a router which was agreed to.

Fast-forward to 18 June 2020, a incorrect router was deliver to me. I tried to use the same router but it was just not working correctly. I made efforts to contact the supplier to sought assistance which did not help at all. On the 27th of June 2020, I took the router back to Telkom at the the Mall of Africa and the technician who was assisting me, tested the router and ultimately informed me that the router was faulty.

I have been calling and sending emails to Telkom asking them to urgently assist me with no assistance but a flood of emails claiming that I'll get assistance. I'm honestly p****d off by this bad service and the inconvenience as I wanted to use the router for work and studies. You're getting money from me monthly, the least you can do is give me service!