Horrible Service Delivery
<p>Telkom sales is supposedley the department that activates sim cards for divices like the LTE wifi router which I recieved on the 15 March 2017. The instructions for activation for the sim card were to wait 48 hrs and then the sim should have been activated or if you experience problems with activation contact Telkom sales.</p> <p> </p> <p>I then called telkom was put on hold for about 8 min the guy from sales I ended up talking to assured me that the sim would be "definately activated in 48 hours & I should take it out of the device & only put it back after 48 hour and it should be activated. Well that was a load of nonsense because 48 hours I tried to use the sim on the device & on my phone and it wasn't activated. So I then called Telkom & spoke to another sales person who told me the sim would been be activated in 24 hrs after she had verified that it had not been activated.</p> <p>24 hrs later I tried again (NO SERVICE) on the sim. The third time I tried a different approach & emailed telkom sales and I got a reply saying my matter has been escalated to urgent & I would contacted for assistance within 24 hours (As if that ever happen) that was 3 weeks ago. Instead I got a call a few days ago from the call center asking me if I was still interested in taking the LTE wifi broadband deal.</p> <p> </p> <p>It's been over 4 weeks now....no activation....call from telkom sales...no assistance & I'm over telkom & their bad service delivery. I no longer want this useless wifi router because it's just a box that those nothing for me. I just want them to take it back & I can find another service provider who knows how to treat customers. </p>