Horrible Service (Debit Claim)
<p>To whom it may concern,</p> <p> </p> <p>Beginning of June 2017 a claim by Telkmon was made that I had not paid my monthly subscription (via sms).</p> <p>In turn there was a penalty fee of R249.99. On the same day I made the (monthly) transaction with the penalty fee totalling R650.00. On the 6th June I received a sms by Telkom saying that I have not paid them for the month still. In turn I called their call centre (on the same day) and logged a case: ( ********** 9). I was informed that my case would be handled and that I would be called back with the outcome. Today (21/06/17) I received a sms stating that my service has been suspended until payment was made. I then called the call centre again and was told that my outstanding amount is now R903.00 due to non-payment. Minutes later I made the payment of R903.00 (pay and clear) just so I can get my service up and running again!</p> <p> </p> <p>My review and complaint is that Telkom is refusing to handle my case and thus causing me to make additional payments. Now I have made R453.00 over my payment due.</p> <p>I hope that this can be resolved in a timeless manner as this is absolutely ********** service.</p> <p> </p> <p>Regards,</p> <p>Plamen.</p> **********