Horrible service

I WANT TO CANCEL MY SERVICE WITH TELKOM FIBRE ....... I need assistance with regards to my fibre with telkom I am not happy of I am being assisted as a customer. I spoke to a lady name Neo on the 1st July 2022 @ 15:29 telling me to call 10213 and speak to SOMEONE in the sales department in respect of cancelation services. On the 4th July 2022 I spoke to Thandogazi @13:40 at the sales department further advising me that I need to select option 1 and then option 2 and again to option 2 shooooosh after all my time and airtime waiting on the dam call I finally spoke to another lady named Angel @13:53 my word she told the system is down without listening to my query she advised me this this call centre of telkom really need to start doing there customer service duties properly she then told me to contact t 10210 press option 1 & 4 what a call processor from one person to the next spoke to a lady Named Garideen at the retention department wasn't able to assist me as their systems were down I was then told to call back in an hour... This is not my first complain about this company my numerous of emails still not assisted from April with my cancellation services. Where are the people that is managing these people I mean they call themselves seniors with such lack of proper customer duties they need to employee people who will make their customer happy I mean I have all this on record and if the MANAGERS , AUDITORS to listen the lacking of assisting customers being it for a long period of time no call either comes from telkom I would never recommend anyone to take such a service you will be disappointing yourself alot