Horrible Service

On the evening of the 28th of May 2020, I bought airtime of R459 to a wrong number, an old number I used to have. When I realised my error, I tried to call Telkom customer care service the following morning to find out if there was anything they can assist me with, however they were off line the whole weekend. When I finally was able to get through successfully was the 2nd June 2020 I spoke to Katlego who confirmed that the airtime was still reflecting and has not been used, therefore will be transferred to the correct number it will take 24 hours to reflect. After more than 24 hours the airtime still did not reflect. I called again on the 4th June 2020, Spoke to Azola this time again she advised that this matter is still pending she will escale the matter again, she also confirmed the matter will be resolved after 24 hours. Again 24 hours passed and still no airtime. I called again on 5th June 2020 and Spoke to Avelyne, she said the same thing as the others, I then requested to speak to the team leader. The team leader came to the phone, her name was Jade Japhta she requested that I emailed proof of payment to her and will get back to me within an hour which she did not and the matter was still not resolved. I called again later the same day and spoke to Ayanda who confirmed that the matter is still pending. I called again on the 6th of June 2020 and Spoke to Mbali Charity Majola who I must say was a little bit offish with me, she also advised the same thing that the matter will be escalated to the manager, I then requested to speak to the manager myself. She 1st did not want to put me through, she then put me hold for almost 30 minutes and she not the manager came back to tell me that the airtime has now been transferred to the correct number. It's 24 hours later the airtime is still not reflecting....

This matter is still pending.

I am so frustrated, my main concern is that the airtime is going to be used while Telkom is busy playing around. How can the transfer of airtime to the correct number take almost a week and still no resolution!!!

My experience with Telkom is that they do not care about their clients. Poor service is the order of the day with them. No one seems to care.

It would not surprise me if Telkom ignored this, I don't think anyone cares.