HORRIBLE SERVICE

We app**** for TELKOM LTE via DSL TELECOM beginning of November we received it on the 5th of November 2021, on Monday we realized that it has poor signal and we reported immediately , the sales lady who was assisting us advised we log a call in which we did twice, and still nothing worked. We then spoke to Peter from DSL Telecom and i advised him i am not happy and i want to cancel on the 10th and 11th and on the 12th he advised that Telkom will call us so we can cancel. He called and transferred us, then line got cut and they never called , i sent an email on 15th and Zoliswa Makapela responded but just left us hanging with no feedback after i send My ID number for her to access my account. we then called to cancel and spoke to one of Telkom agents in the cancelation department and She advised us that we need to speak to DSL telecom for collection before we cancel, how on earth does that make sense when i spoke to Peter , he says that is not the process, now we were back at square 1 , no cancellation, I will not pay for any late payments or penalties because of POOR Service and inadequacy

The email i sent today

I WANT TO CANCEL,THIS IS MY 5th EMAIL TRYING TO FLIPPING CANCEL YOUR USELESS LTE SERVICE,BUT DAMN WITH TELKOM ITS ROCKET SCIENCE, TRUST ME WHEN I SAY I WILL NOT PAY FOR THE COURIER BECAUSE YOU DECIDED TO HAVE POOR SERVICE, WE REPORTED POOR SIGNAL SINCE WE RECEIVED THIS AND WE SPOKE TO PETER ABOUT CANCELLING SINCE. YET WE WILL HAVE THIS THING. SOMEONE FROM YOUR CANCELLATION TOLD ME I CANNOT CANCEL BEFORE YOU COLLECT , PLEASE TAKE YOUR PEOPLE TRAINING.