HORRIBLE SERVICE/CUSTOMER SERVICE

<p>My experience with Telkom starts in September/October 2016, I phone Telkom to apply for the fiber online, an agent then phoned me back and informed me that fiber hasn’t yet been installed in my location.</p> <p>After Telkom installed fiber in Equestrian estate, they had the fiber promotion in the estate itself. I filled in the necessary forms and supp**** the necessary documentation.</p> <p>After a few weeks of waiting I went back to the promotion stand and asked what was happening with my application as I haven’t heard anything from them. (This is now when they returned for a second time to the estate for the promotion.)</p> <p>The guy then informed me that the previous sales person never submitted the forms and that I have to go through the process again. Frustrated but willingly I filled in the forms again.</p> <p> </p> <p>When I returned from My December holidays no contact (still no installation or any contact from Telkom) I app**** online for the fourth time, NO REPLY.</p> <p>I received these two email address from my neighbor for assistance in the matter: ********** ********** <p> </p> <p>I mailed them and both of the again sent me the application form. ********** phoned me and I explained my frustrations, that I have NO LINE IN MY HOUSE and would like to apply for the installation and the promo, said she will help me as soon as possible.</p> <p>A week ago OPNE SERVE came to my house and the guy asked me when I app**** for the fiber as the project/ job number is very very old.</p> <p>He then walked through my house and said he cant help me because there is no line……………… WHAT????? I told Telkom I need someone to install a line.</p> <p>He then said he will send contractors. That following Monday I mailed ********** and I received no reply to my complaint email.</p> <p> </p> <p> it’s a week later and I have yet still not heard anything back from anyone!!!!!</p> <p> </p> <p>WHAT HORRIBLE SERVICE</p>