1 reviews | Active since Apr 2014
HORRIBLE SERVICE CONTRACTS FROM TELKOM AND MONDO!!!!!
<p>I was contacted by Mondo call centre who sells Telkom contracts, i was offered a deal for 10g data @ 199 a month , was advised that i can return the package within 7 days at no cost. i recived my package promptly but with no contract or any other paper work.</p> <p>i called to activate and spoke to Roland on the 19 DEC 2016 and he advised that the pakage was for 5G day and 5 night i was under the impression it was for 10 G day and 10G at night , i called on the 20th which is within the 7 working days to return , i was advised within 7-21 days i will be contacted to collect the package, until now i have not recieved a call but i have made many calls with no help waitin min 15min before the call is answered. Telkom has now deducted twice from my account and i have not used the device at all . </p>
i have not received a call from telkom or mondo to date . i have made a few calls already and was promised by Roland and Manishka that i will get a call back from Vic Chetty who is always in meeting and never available to take my calls . What is your complaints handling turn around time ? Does telkom and mondo know about the consumer protection act or TCF treating customers fairly ? it sure doesnt seem that way. i eargerly await a response and a resolution to this issue.
i have not received a call from telkom or mondo to date . i have made a few calls already and was promised by Roland and Manishka that i will get a call back from Vic Chetty who is always in meeting and never available to take my calls . What is your complaints handling turn around time ? Does telkom and mondo know about the consumer protection act or TCF treating customers fairly ? it sure doesnt seem that way. i eargerly await a response and a resolution to this issue.