Horrible service

Contacted telkom to cancel my monthly debit order as i am now unemployed due to covid 19. I was willing to make cash payments each month as i could no longer have a debit order due to the fact that i have no funds in my bank account, spoke to a call centre agent who was not at all helpful and refused to cancel my debit after i have explained that i will no longer have funds in my account, he argued that i now have to to pay 10 days before my billing date however they will still debit my account. I feel very dissatisfied as a loyal customer who is now unemployed and still willing to make payment is not be accommodated at all. I really did not expect this kind of treatment and service from telkom, the adviser made me feel as if i was stupid at this rate you will loose customers .