Horrible service

Was just at your blue route store for help with cancelling a contract as well as adding minutes to one of my numbers because the app and self help features were not working and call Centre agents were not helping and kept referring me back to the self help options after I told them I was struggling with it. Went to the store and an extremely rude host tried to get short with me at the front door and had to ask her who the f#@& she thinks she's talking to!!! After getting to the counter 6 the guy helped me perfectly with submitting a request to cancel one mobile data contract, but once I got home, found out he added 50 mbs of data instead of the call time I asked for, and after struggling forever to get through to the store I finally spoke to a telkom customer care consultant who also says I have no choice but to travel all the way back to the store instead, seriously this is why I'm cancelling most of my contracts now