Horrible service by Telkom and lack of urgency to resolve a case I reported a long time ago

I have a case with Telkom which I reported on 6 April 2021. Up to today, the case has not been resolved and they keep billing me for someone else’s usage and telling me that I need to pay otherwise my account will be blocked.

2 times I have requested to speak to a manager and both times the managers have not gotten back to me. The agents keep telling me there is no other way I can talk to a manager except for them to send a call back request to their managers which is utterly unacceptable.

I have received nothing but horrible service from Telkom. They simply don’t take me seriously as a customer!