mW
mark W
1 reviews | Active since Sept 2015
11 Feb 2020, 06:50
Horrible service by Telkom
Another terrible customer experience being delivered by Telkom. It has been 5 days since my fibre line and internet has been down at my house. On average, I speak to Telkom through their Customer Contact Centre twice daily. All I get is promises, no feedback, no communication, no assistance.
I will cease payments on all my Telkom accounts and go in search of service providers who actually want my business.
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Replies (2)mW
mark W's updateReviewer Update
12 Feb 2020, 07:36Good morning Telkom,
Following up on my first complaint I lodged on 11 February in respect of disgusting service you have been rendering to me with regard to my fixed line.
The landline number my complaint refers to is ***.
My problems started last week Friday, 7 February 2020. I lost my fibre landline connectivity as well as internet connectivity – in other words I have no service at home. I reported this through your telephonic (10210) reporting system and was allocated a reference number ***6. On Sunday morning, 9 February I got an sms from you stating that the problem had been fixed. This was Telkom lie nr 1 as the problem was never attended to, an *********** Telkom employee just decided to randomly close this ticket without doing a thing.
I immediately called your contact centre and explained the problem - a second reference number 3ATK090220 was allocated. Then my issues really stared, I followed up by calling your Call Centre at least twice a day as nothing was being done about my fault, all your consultants, people by the names of Vuzu, Linda, Xhabiso, Mthokozise and many more promised me that my problem is being attended to and that Telkom will call me and keep me updated. More lies from Telkom as I NEVER got feedback from anyone at Telkom!!!
On Tuesday 11 February 2020, 5 days without service, I called 10210 again at round about 17h00 and spoke to Terence in your Durban contact center. Guess what he advised me, reference 3ATK090220 was closed as my service had been restored!! More lies from Telkom as my service had NOT BEEN restored and no-one from Telkom had contacted me!!!!! I demanded of Terence that he put me through to his supervisor or highest ranking officer in the call center but he refused, saying that they are all busy. Finally he promised that his supervisor would call met before 8 pm on Tuesday 11 February. You think that happened, of course not – more lies by Telkom!!!!
Terence provided me with a new reference number – ***2 – and promised that my issue would be escalated. Do you think that I believe him???
So today, Wednesday 12 February 2020 is day 6 without service and I AM AT THE POINT TO CANCEL ALL MY TELKOM CONTRACTS WITH TELKOM, NOT ONLY MY LANDLINE BUT ALSO MY THREE MOBILE NUMBER SERVICES. YOU HAVE UNTIL CLOSE OF BUSINESS TODAY,12 FEBRUARY 2020 TO SORT OUT MY ISSUES AND RESTORE MY SERVICE.
mW
mark W's update12 Feb 2020, 07:36
Reviewer Update
Good morning Telkom,
Following up on my first complaint I lodged on 11 February in respect of disgusting service you have been rendering to me with regard to my fixed line.
The landline number my complaint refers to is ***.
My problems started last week Friday, 7 February 2020. I lost my fibre landline connectivity as well as internet connectivity – in other words I have no service at home. I reported this through your telephonic (10210) reporting system and was allocated a reference number ***6. On Sunday morning, 9 February I got an sms from you stating that the problem had been fixed. This was Telkom lie nr 1 as the problem was never attended to, an *********** Telkom employee just decided to randomly close this ticket without doing a thing.
I immediately called your contact centre and explained the problem - a second reference number 3ATK090220 was allocated. Then my issues really stared, I followed up by calling your Call Centre at least twice a day as nothing was being done about my fault, all your consultants, people by the names of Vuzu, Linda, Xhabiso, Mthokozise and many more promised me that my problem is being attended to and that Telkom will call me and keep me updated. More lies from Telkom as I NEVER got feedback from anyone at Telkom!!!
On Tuesday 11 February 2020, 5 days without service, I called 10210 again at round about 17h00 and spoke to Terence in your Durban contact center. Guess what he advised me, reference 3ATK090220 was closed as my service had been restored!! More lies from Telkom as my service had NOT BEEN restored and no-one from Telkom had contacted me!!!!! I demanded of Terence that he put me through to his supervisor or highest ranking officer in the call center but he refused, saying that they are all busy. Finally he promised that his supervisor would call met before 8 pm on Tuesday 11 February. You think that happened, of course not – more lies by Telkom!!!!
Terence provided me with a new reference number – ***2 – and promised that my issue would be escalated. Do you think that I believe him???
So today, Wednesday 12 February 2020 is day 6 without service and I AM AT THE POINT TO CANCEL ALL MY TELKOM CONTRACTS WITH TELKOM, NOT ONLY MY LANDLINE BUT ALSO MY THREE MOBILE NUMBER SERVICES. YOU HAVE UNTIL CLOSE OF BUSINESS TODAY,12 FEBRUARY 2020 TO SORT OUT MY ISSUES AND RESTORE MY SERVICE.
mW
mark W's updateReviewer Update
13 Feb 2020, 07:14Day 7 without service and still no response from Telkom (expected nothing more I guess).
I will be resending this mail ad infinito until someone wakes up and answers me.
Good morning Telkom,
This is my formal complaint in respect of disgusting service you have been rendering to me with regard to my fixed line.
The landline number my complaint refers to is ***.
My problems started last week Friday, 7 February 2020. I lost my fibre landline connectivity as well as internet connectivity – in other words I have no service at home. I reported this through your telephonic (10210) reporting system and was allocated a reference number ***6. On Sunday morning, 9 February I got an sms from you stating that the problem had been fixed. This was Telkom lie nr 1 as the problem was never attended to, an *********** Telkom employee just decided to randomly close this ticket without doing a thing.
I immediately called your contact centre and explained the problem - a second reference number 3ATK090220 was allocated. Then my issues really stared, I followed up by calling your Call Centre at least twice a day as nothing was being done about my fault, all your consultants, people by the names of Vuzu, Linda, Xhabiso, Mthokozise and many more promised me that my problem is being attended to and that Telkom will call me and keep me updated. More lies from Telkom as I NEVER got feedback from anyone at Telkom!!!
On Tuesday 11 February 2020, 5 days without service, I called 10210 again at round about 17h00 and spoke to Terence in your Durban contact center. Guess what he advised me, reference 3ATK090220 was closed as my service had been restored!! More lies from Telkom as my service had NOT BEEN restored and no-one from Telkom had contacted me!!!!! I demanded of Terence that he put me through to his supervisor or highest ranking officer in the call center but he refused, saying that they are all busy. Finally he promised that his supervisor would call met before 8 pm on Tuesday 11 February. You think that happened, of course not – more lies by Telkom!!!!
Terence provided me with a new reference number – ***2 – and promised that my issue would be escalated. Do you think that I believe him???
So today, Wednesday 12 February 2020 is day 6 without service and I AM AT THE POINT TO CANCEL ALL MY TELKOM CONTRACTS WITH TELKOM, NOT ONLY MY LANDLINE BUT ALSO MY THREE MOBILE NUMBER SERVICES. YOU HAVE UNTIL CLOSE OF BUSINESS TODAY,12 FEBRUARY 2020 TO SORT OUT MY ISSUES AND RESTORE MY SERVICE.
mW
mark W's update13 Feb 2020, 07:14
Reviewer Update
Day 7 without service and still no response from Telkom (expected nothing more I guess).
I will be resending this mail ad infinito until someone wakes up and answers me.
Good morning Telkom,
This is my formal complaint in respect of disgusting service you have been rendering to me with regard to my fixed line.
The landline number my complaint refers to is ***.
My problems started last week Friday, 7 February 2020. I lost my fibre landline connectivity as well as internet connectivity – in other words I have no service at home. I reported this through your telephonic (10210) reporting system and was allocated a reference number ***6. On Sunday morning, 9 February I got an sms from you stating that the problem had been fixed. This was Telkom lie nr 1 as the problem was never attended to, an *********** Telkom employee just decided to randomly close this ticket without doing a thing.
I immediately called your contact centre and explained the problem - a second reference number 3ATK090220 was allocated. Then my issues really stared, I followed up by calling your Call Centre at least twice a day as nothing was being done about my fault, all your consultants, people by the names of Vuzu, Linda, Xhabiso, Mthokozise and many more promised me that my problem is being attended to and that Telkom will call me and keep me updated. More lies from Telkom as I NEVER got feedback from anyone at Telkom!!!
On Tuesday 11 February 2020, 5 days without service, I called 10210 again at round about 17h00 and spoke to Terence in your Durban contact center. Guess what he advised me, reference 3ATK090220 was closed as my service had been restored!! More lies from Telkom as my service had NOT BEEN restored and no-one from Telkom had contacted me!!!!! I demanded of Terence that he put me through to his supervisor or highest ranking officer in the call center but he refused, saying that they are all busy. Finally he promised that his supervisor would call met before 8 pm on Tuesday 11 February. You think that happened, of course not – more lies by Telkom!!!!
Terence provided me with a new reference number – ***2 – and promised that my issue would be escalated. Do you think that I believe him???
So today, Wednesday 12 February 2020 is day 6 without service and I AM AT THE POINT TO CANCEL ALL MY TELKOM CONTRACTS WITH TELKOM, NOT ONLY MY LANDLINE BUT ALSO MY THREE MOBILE NUMBER SERVICES. YOU HAVE UNTIL CLOSE OF BUSINESS TODAY,12 FEBRUARY 2020 TO SORT OUT MY ISSUES AND RESTORE MY SERVICE.