Horrible service by Telkom

I reported my 2mb uncapped ADSL line over a month ago. I have received two calls where I was just asked whether my phone line is working. In the first instance, the call agent hung up on me the moment I told her that my phone line is fine but the internet isn't. I logged an ADSL line fault on the system, why call me for something else? When I tell the call agent that it's my internet that's not working then I get told that a technician will call me to sort out the problem but there's no cer*****y as to when that will happen. I have been without internet for a month therefore I am behind with my school work. This frustrates and annoys me because I am paying Telkom and my ISP for a service that I am not receiving currently.