Horrible service by TELKOM

<p>I AM STILL BEING CHARGED FOR A CONTRACT I CANCELLED LAST YEAR (2015) AS A RESULT OF THEIR RIDICULOUS SERVICE.</p> <p> </p> <p>I opened a cell phone contract with TELKOM in August 2015. The phone was faulty, I then took it back to them and they told me they’ll give me a new one which they told me they don’t have in stock at that time. After weeks of waiting, I started calling them almost every day to check whether they have it in stock and they kept on saying “we don’t have it yet, check again next week”. In the mean time they were debiting money from my account for a phone I don’t have.</p> <p> </p> <p>In October I got fed up and decided to cancel the contract. The cancellation was processed and I was told telephonically by Centurion’s branch manager that the contract is cancelled but month end they debited money still. I kept on calling, visiting every branch near me asking them to stop debiting money from my account but all the consultants told me they will send the request to billing and that it shows on the system that the contract is cancelled and that the system says I should be refunded in 7 days.</p> <p> </p> <p>In December I was reassured that the contract was indeed cancelled, they even sent me a confirmation email. Come month end, TELKOM STILL DEBITED MONEY FROM MY ACCOUNT.</p> <p> </p> <p>This is a problem for me because even now in 2016 they are debiting money from my account and they change the reference codes every month so I can’t block them. Now I have to go the bank every month, stand on long queues just to reverse their debit order.</p> <p>I even called the billing department and they said they’ll fix the problem and update on the system, but they didn’t. Instead, they handed my account over to NuDebt.</p> <p>I’m very upset because this is a waste of my time, money and IT IS RUINING MY CREDIT RECORD. </p>