Horrible service

Im extremely disgusted with the service received from the telkom sales department! I requested a call me back on Sunday (10 December 2023), i recieved a call from the sales department the followong monday afternoon (11 December 2023) where i app**** for a new contract for an iphone 13. Melanie (the sales person) told me i will recieve an SMS as a confirmation along with a refrence number aswell as a notification for a debit order on my banking app. A day later i phoned again to enquire about the debit order notification and the reference SMS. Eventually i got a debit order request. After that i was calling telkom sales back and forth giving my ID number on each and every call wasting airtime to find out where my refrence number is and when my phome will be coming, the tuesday afternoon i was told i will get an SMS later, nothing came. The Wednesday when i phoned i was told an SMS will come later during the day or early Thursday morning. Once again nothing came. I phoned Thursday afternoon again and i was told that this will be escalated and the sales woman will get back to me. Till today 16 December absolutely nothing. So i decided to phone telkom durbanville (as they were the only telkom line that actually rang) where i was once again asked for my ID number. The guy told me that my ID number does not show on their system and that nothing was done.

I am not happy with this at all! Is this how telkom lies to their customers? This is so unacceptable. I wouldn't be surprised if Telkom is a state owned entity.