Horrible service at Telkom Stanger branch

I am long time Telkom customer. Whenever I need servicing or make an inquiry regarding my account I would use any Telkom branch that is closest to me.

I recently used the Stanger branch at the Kwadukuza mall and I was asked to produce a proof of residence,I was informed that it had to be a Kwadukuza POR as the branch services Stanger residences. I was infuriated by this but obliged as I had it on hand.

I would like to state that a week ago I was at the Ballito branch to perform the same transaction and this was not required and was assisted to my satisfaction.

I have also previously made use of the gateway branch for enquiries and transactions on several occasions and was never at any point required to produce a POR that shows I am a local residence in order for me to be serviced in the branch.

This is not the first time I try to request a service at this branch and this requirement is made before I am serviced.In one particular instance it was made in passing by a consultant "why didn't I come to them to open my account and why am I using them now to make enquiries".

This gives a horrible customer experience, not only at the branch but for gives the brand a bad name in terms of their service and customer experience.