Horrible service at Telkom Sandton City

Some really terrible service from Telkom Sandton City. I app**** for a contract 10 days ago. First, the debicheck was not working, and I had to follow up 2 days later. Only to find out that after a second attempt was made and also unsuccessful, no one bothered to call to inform me. This information was only related after I went to the store. I was given a SIM card that would replace my current Telkom sim, because I had previously ported my number from another network. To this day, that has still not been done. I have to go to the store - AGAIN! To find out that the reason this was not done is because your consultant could not do this on a non-working day. Information that could have been simply relayed to me over the phone. When I went to the store, it was 14:30 two days ago, and she claimed she was going to call me “later” to let me know. Later when?? When you close? When I arrived there, she was doing absolutely nothing, so why not use that time to call the client instead of twiddling your thumbs? Yesterday, I got a call with a pin to change my sim. And I was told that my number would start working in the evening. Do you think my number is working this morning? You guessed it! It’s not.

I forgot her name but her email is ***. She has been terrible with communication, nonchalant and seems very uninterested in helping, let alone with urgency.

I am now completely unreachable because apparently my “number does not exist”.

Please let me know if I should rather cancel the whole thing and try another network.