Horrible Service at TELKOM MOBILE SA

On the 26th May Telkom attempted debating my account as they would on monthly given the contracts I have with them.

Unfortunately, there was a delay from our payroll due to our company's system glitches. My salary got paid on the evening of the 29th May, on the 26th, Telkom sent me a message to make payment via cash or EFT. I went to a Telkom store morning of the 30th, I was given a unique code/number to go make payment at either Pick 'n Pay store or Pep store. 80 meters away from the Telkom store there was a Pick 'n Pay. Went in and made a payment of R476.00 at a till. Later that evening, I get an SMS on my phone from my bank that read Telkom Mobile deduction of R476.00 was successful.

I went back to the same Telkom Store on the 2nd June, assisted by an agent named Phuti. He advised that I need to call the customer service line for further assistance as he cannot do anything for me at that moment. Indeed, I called the number, spoke to a rude lady at first that I didn't even get her name. On my 2nd attempt, I got through to a lady named Thulisile, whom was very quick in dismissing what I had to say and had no intentions of listening to my query rather. She referred me to a "Collections" department - I asked her to put me through and she said she can't, rather she gave a *** number to call. I attempted calling the number twice with no luck, the number doesn't even ring, no option to leave a voice message.

Furthermore, she said there is a penalty of R202 and odd cents - then Telkom with refund or keep the funds upfront and debit accordingly in the next month. Also, she advised that the balance might be returned in 7 days. It is the 13th today, your 7 days has lapsed and I still haven't heard from Telkom Mobile.

Honestly, you've caused me a great deal of inconvenience. I made it very clear to Thulisile that I need my contract cancelled with Telkom Mobile, I have a Telkom customer since 2017. Never have I thought that I'll ever find myself on Hello Peter writing a review about my bad experience with you. Just yesterday, I had to go to your website I supposedly spoke to your AI Thuso. Sent me a message that an agent will call me in an hour. It is closing in to 24 hours now, I am still waiting for your call.

In a nut shell, I need my refund and my contract cancelled. I'll never recommend nor even speak to any human alive about your services. At that, you need brand Ambassadors that'll emphasize with your clintel. LEARN TO KEEP YOUR WORD, THIS IS NOT ABOUT THE MONEY. BUT PRINCIPLES.