Horrible service at Telkom Mall of Africa

On Monday 7 November I went to Telkom Mall of Africa to book my phone for repair after it fell in the water and they outright refused to help me saying that they will not be able to access my information as I bought the phone at Boulders Mall and I need to get the proof of pruchase of Boulders Mall. How is that even possible? Does Telkom not have a centralized database of customer information along with insurance information? This is not the first time that I have received bad service from Telkom Mall of Africa. I had to drive all the way to Centurion to book my phone for repairs and they were able to get my information using my cellphone number. I would not recommend anyone going to Telkom Mall of Africa, the service is absolutely horrible. Telkom it is unacceptable for your consultant or sales people to refuse to help customers.