Horrible service at Telkom in Canal Walk

<p>On the 8th of July I opened a contract Telkom mobile next to Pick n Pay Canal Walk and was given a phone(Huawei P10 lite) which I immediately had a silicone screen guard fitted on the same day to the value of R299 at Hi Mobile as Telkom said that they didn't have the screen guard. I had the phone for 2 weeks when the phone malfunctioned and I took it in for repairs. I waited more than 2 weeks and they called to say that the phone had a factory fault and would be replaced with a new one. I had informed the lady on the phone about the screen guard and she told me that she would find out by the manager and get back to me which she did not. I went to collect my phone on the 9th and enquired about the screen guard and the person assisting me, Laura Deyab said that they will be giving me a screen guard but I had to wait till the Thursday as the 9th was a holiday. When I went the Thursday I had the worst encounter ever with the manager on duty Samantha whom was extremely rude to me and said that they decided not to replace the screen guard. She said that I can call whoever I want she does not care. It's not her fault that they gave me a faulty phone so it's not their problem. I am ever so sorry that I ever opened the contract there and will not renew it when the time comes. I will turn everyone against the Telkom brand as people need to know about how bad the service is. I have never been treated that way and refuse to accept this service as I am a paying client and did not get the phone for free. </p>