Horrible service at Telkom

I have never been this frustrated with Telkom.

I app**** for fibre which got installed on 19th January 2021. Since then I have been waiting for a username and password which I was told I must receive in 24 to 48 hrs. I have made more than 30 calls and they kept throwing me between their sales and technical departments which don't even speak to each other. Sales told me they have done everything on their side and I must call technical to get username and password. Technical says sales hasn't done their part I must call sales. Today, sales is saying the order has now been closed I should be able to get a username and password; I call technical and they are saying what they refer to as the Tin number is suspended, and I must call sales... Sales says all is fine on their side. And I say to the help desk people can I speak to a supervisor, magically both supervisors happen to be unavailable. The last person I spoke to in technical said she can not even see if my devise on her system and she thinks the router is off. I tell her everything is on, but there is a flicking light, now she says she is logging a call and I must wait up to another 48 hrs; and that I would have to pay for the technical "repairs" for something I haven't even had a chance to use. Meanwhile I app**** for this fibre because I am working from home and I need Internet urgently. In the interim telkom already send me a message to say my device is ready for use and they are going to bill me from day before yesterday already.

How fair is this. I just want telkom to come and remove whatever they have installed and I get Internet from other service providers. I cant be denied use of a service and be billed and I can't wait forever.