horrible service at Telkom Centurion Mall

What a horrible service.

It has taken a full 2 week for them to port a number for me(and It’s still not completed). Online service states "why didn't you do it in the shop?" (OMW) I wanted to but the lady at Telkom Centurion Mall said "no it’s too late we will phone you Monday and do it" I am still waiting for that phone call and this was on the 25th of May. After a strangle I got 2 managers numbers but do you think either of them can help me and give me feedback. No Fifi the first manager never answers her phone. You need to send the same email 5 times before getting a response. The other manager Gladys can also not give you proper feedback stating she will phone you back but that never happens. I just phoned Fifi again and she was so rude and told me it is fine if I email a complaint. And I have the recording on my phone. This is really bad service.

The most sad thing for me is that it isn't even a number from another service provider it is a Telkom to Telkom porting.