Horrible service at telkom after they take your mo

my account was suspended by telkom of which they debited the account on the 22nd of december with more than the past due amount, i expected like the other service providers for my line to be back up within 48 hours, its the 5th of december my line is still not working and they took about 2600 from me. i was told it takes 7 days for them to process the refund since its with collections, it has been over 7 days they took my money - more than enough and wont give the service due! i experienced poor service from their consultants through this process! i believe this is day light ******* and should be *******! ive phoned them again now , ive been on hold for half an hour and still no answers after on my statement the bank shows the amount was taken off and paid to them!