Horrible service at Telkom

Dear Telkom You are referred to my Telkom statements dated 24 September and 24 October 2019 (no’s 15837 and 6785]. You are also referred to several telephone conversations (ref no ***4) regarding the matter at hand of which I received no feedback. The first statement of this huge amount was dated 24th September. You were then requested to inform me why this amount is now debited to my account. Up to date no satisfactory feedback! On 18 November we received a telephone call informing me that if I do not pay the outstanding amount within 48 hour my services will be suspended. I have paid my monthly statements religiously every month and because of your office’s admin that is not up to date you are now giving me 48 hours to pay the amount that we still not how it was calculated. On 19 November I phoned Potchefstroom Telkom to inquire whether there will be any assistance with this account seeing that we stay in Parys. Upon our arrival the Telkom personnel could not assist us. Our telephone number was once again taken to get somebody to assist us telephonically. It is now 22h00 19 November 2019 and no assistance. We will pay the outstanding amount of R4481,50 (R5131,53 – R550 paid on 4 Nov.) pending your feedback and reimbur*****t. The following is now required: 1. Remove the smarthome advanced *** 2. Remove the smartHome advanced *** 3. Revert back to 10 gig data on ADSL line 4. Cancel all other services that is not applicable to the ADSL line and telephone line DC SCHLEBUSCH PS Why do Telkom not have a cIient service address?