Horrible service at Telkom

Telkom is absolutely useless and the service is atrocious. 1 month ago we put in an application for an internet line to be put in at our home. We were told it could take up to 29 business days for someone to come and do the line. After 2 weeks we called to ask for an update on when a technician would be sent. We were then told that our application was not in the system as they forgot to put it through but that it would be put in and excalated. Another week and a half we phone again to check on the status of our application and are then told that the application has been lost and that we need to resubmit the application. When we argued with them then all of a sudden they found the application and said they put it in and flagged it to be done immediately. Today we called to ask when we can expect a technician to then be told that there is an infrastructure issue in our area and they cannot provide us with internet until it is solved. When we asked why we were not told about this a month ago they could not give an answer. On top of this issue 2 months ago my mother called telkom to cancel her account. She spoke to a consultant over the phone who said that he would cancel her account. 1 month later she was charged again for that account. When she called to ask why she was charged when she canceled the account she was told that accounts cannot be canceled over the phone, they must be canceled online. They could not give her a reason as to why the consultant did not tell her to cancel the account online and why he said he canceled the account. She asked for a refund and they refused. She then canceled her account online and it said that the cancelation was successful. This month she was once again charged for the account. When she queried it she was told that the account cannot be canceled online. How then must the account be canceled? No one can offer a proper answer and it seems as if telkom will just not allow her to cancel the account and refuses to refund her now for 2 months. This is absolutely unacceptable yet telkom has no interest in rectifying the issue and will just continue to charge her for an account she has repeatedly tried to cancel.

Absolutely disgusted with how telkom does business and treats their customers.