LC
Lee C

1 reviews | Active since Oct 2013

27 Jan 2016, 07:56

Horrible Service at ALL Telkom Stores

Hi there.<br> I have a couple of things i need to complain about. Firstly im not the type that often co plains so you can imagine my frustration.<br> I have been to numerous stores in cape town. And at every store i have had a bad experience.<br> Tygervalley. Both stores. Canal walk. Both stores. Cape gate. And which ever one i go to.<br> The people are alsways just so unhelpful and seem like everything is a huge mission for them. At tyger valley i complained about no stock and the lady walked away from me?<br> My main problem now is that i am busy upgrading at the telkom mobile store in tygervalley. Firstly. It ridiculous that no store carries ANY stock. And that the customer has to wait two weeks to get a phone.<br> I am looking to upgrade to an s6 edge plus. I filled in my forforms last saturday. Evenyually i went back a week later to find out if there was any progress as no one had kept in touch with me. Then i was told that they couldnt tell if they had even ordered my phone yet. How is that possible? Surely there is an order form?.<br> So i was told to come back on monday.<br> I went back on monday. The guy then told me that they have a phone that was someone else but the wrong colour for

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Replies (1)
Telkom
Telkom's reply27 Jan 2016, 08:59
Official
Hello Lee Chandler,

Thank you for making contact with us

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
Keagan
Telkom Social Media Team