Horrible service as I am still waiting for a line installation

<p>I am so sick and tired of Telkom wasting my time. I ordered a new line to be installed to my premises. Three weeks go by and I get an SMS from TelkomSA stating that they will send a representative to my premises.</p> <p>"Dear Mr.****, Telkom SA will send a representative to your premises - **** to fulfill your service request. We have scheduled your new line installation/modification for the 2016/12/20 - please note this is a/an All day appointment. Please ensure that you have your original ID document and/or photocopy thereof ready for presentation when the technician calls at your premises". </p> <p>I took the entire day off(unpaid) for this installation to take place but there was no representative. I tried phoning Telkom but after being on hold for 20 minutes I decided to put the phone down. I tried going into the Telkom Direct store (Cape Gate) but the clerk advised me to phone in as they do not handle line installation requests.</p> <p> </p> <p>Utterly dissapointed with Telkom!</p>