Horrible service and queue

Not even a week later and I am doing another complaint. This time for the three hour wait to get told sorry the other branch you did upgrade at didn't load everything. The queue didn't move for almost an hour,why because they had two tellers working.The gentleman in front of me wanted to buy a modem which should take a minute waited an hour to buy one.Instead of management pulling in to actually assist the front end staff they sit in the back and make people get annoyed.Adding to the problem is the aircon wasn't working. So not only did we wait to get told we couldn't upgrade cause of Northgate incompetence, I now need to go back and waste a day to cancel. Why in the 21st century do I need to go into a branch to cancel an already expired contract? Please cancel this contract so I can port to any other service provider.