1 reviews | Active since Nov 2015
Horrible Service and Overbilled
I took up a 24 month contract with Mobile Talk for a LTE Modem Wifi Router in Sept 2015. I was advised to contact the Tech dept on 081 180 for technical assistance. Contacted the number as I was having difficulty connecting my cell phone and could not connect wirelessly. For over a month there was no response. I called Mobile Talk, explained the situation and asked if it was possible to be transferred to the Tech division. I was told I had to contact the number directly. I later sent an e-mail to [Email Removed] Serina Govender referred me back to the 081 180 number! <br> On 31 October 2015 I was overbilled by an amount of R323.00 in addition to the amount agreed upon. I called Mobile Talk to enquire, I was told TWICE the system was down and I should call after two hours. The third time I was given a billing section number 012 - ***. I called the number - no answer. Googled the number and noted it appeared on HelloPeter.com - a complaint to Telkom! I wrote to Mobile talk on 05 November and there was no response. A reminder was sent on 06 November - again no response. I have never been treated so badly as a customer! I am cancelling the contract! <br> <br>
Thank you for taking our call.
Kindly be advised that we are liaising with the Cancellations Team for further assistance and we will revert back to you with feedback.
Your Social Media reference number is SM165964.
We apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
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Thank you for taking our call.
Kindly be advised that we are liaising with the Cancellations Team for further assistance and we will revert back to you with feedback.
Your Social Media reference number is SM165964.
We apologise for the inconvenience caused.
Regards
Tebogo
Telkom Social Media Team
***
