HORRIBLE SERVICE AND MISLEADING NETWORK PROVIDER

I went to Telkom Cityview Express Shop No: Shop G27 Address: Cityview Mall, 10 Mathews Meyiwa Road, Stamford Hill, Durban on Wednesday 2020-04-13 to do a sim swap since my sim card was damaged. While I was waiting in a queue I was approached by one of Telkom employees (African Male) who was sanitizing customers in the entrance, asking how they can help me and I informed him about my sim card problem,he told me that I must go back home and phone a telkom call centre because maybe the problem is a tower near my house. I insisted on waiting to do a sim swap, my turn came to see a female consultant by the name of Yenziwe Makhanya, she refused to do a sim swap saying "she don't deal with sim swaps" I had to wait for 30 minutes for another consultant. After 30 minutes the same consultant "Yenziwe Makhanya" called me ,told me that the sim swap system is very slow and she don't understand why queue is so long outside because it still a Lockdown Period, she told the said guy who was controlling a queue to try and chase away people who came for Services which are not Essential. I was suprised about how Telkom consultants operates and I was lucky to be assisted by her during that period because it seemed like requesting a sim swap was not essential. I was so disappointed to see most of people who were behind me chased away. On top of that they were two consultants who were sitting inside doing nothing, their Indian male supervisor was supporting his employees as they were complaining about a long queue. I will never go to that Telkom Branch, their service is very poor, they don't respect our needs as they customers, they mislead their customers, What a pathetic service, I never experienced such a horrible service when I was using Mtn and Vodacom before!